Why did you raise the price of the Minimergency Survival Kit?
In January 2010, we adjusted the price of the Minimergency Survival Kit from $10 to $12. Due to changes in the cost of production, it became necessary to implement our company's first price increase in 5 years.

Can I return an item that I purchased online?
If you are unsatisfied with your order for any reason, you may return it. Please read our return policy.

How quickly will my order be processed?
Unless an item is on backorder, all orders are processed within 1-3 business days. We will notify you by email if one or more of your items are temporarily unavailable.

What are my shipping options?
We offer Ground, Two-Day, and Overnight shipping options, all via UPS. However, because of the contents of some of our kits, not all of our products can be delivered via air. The following products may only be shipped UPS Ground: Working Girl's, Working Guy's, Wedding, and Groom's Survival Kits.

What if I choose the incorrect shipping option?
Ms. & Mrs. does not assume liability for the shipping options chosen by customers. If a customer chooses a shipping method that does not meet his or her needs, please call (847) 545-9500 right away and we will amend the shipping method if the order has not been shipped and refund or bill the difference in cost. If the order has already been shipped, you may return the item in accordance with our return policy, but the cost of shipping is non-refundable.

Which stores carry Ms. & Mrs. Survival Kits?
If you'd like to know where you can purchase our products locally, please call us at (847) 545-9500 and we will provide you with retail stores near you.

How do I carry your products in my store?
Please visit Wholesale for more information.